If you are a financial RSL member in Victoria you are automatically an RSL Rewards member. You need your RSL membership number to login along with your date of birth. Your membership number can be found on your RSL card.
Following your initial login, you will need to update your contact information, including email address and password. This updated information is then to be used for all future logins.
Nominated passwords must be a minimum of 6 characters with 1 number and 1 special character.
User Accounts are locked for 30 mins after 10 incorrect login attempts in 24-hour period. Once you have updated your details and created a password, you will then be sent an email confirm your email is correct. You need to click the link within this email to complete your registration and enable your online account.
Forgot your password? No problems just click ‘Forgot your password?’ on the login page and follow the steps to reset your password.
If you have trouble logging in the first time, first check that you have entered in your correct membership number and your date of birth in the correct format (e.g. DD/MM/YYYY). Membership numbers are 7 characters long. If you still cannot login, please contact your RSL Sub-branch to update your details.
At your initial login, you will be asked to update your contact details. Should these change in the future, you can update your details by clicking ‘My Account’ in the top search bar. Once you have updated your details click ‘save’.
No. Although there are a range of RSL memberships including Service, Affiliate, Community and Social, everyone who is an RSL member can access the RSL Rewards program at either participating Sub-Branches (56) or at rslrewards.com.au.
Yes, points will update as you earn and use your points.
No. While the Kiosk will show when you have redeemed and the amount of points used it won’t show what rewards your points have been redeemed on. You will be able to see your order history on the website.
As soon as you place your reward redemption you will receive an order confirmation via email. Deliveries can take approx. 6-8 weeks. If you have not received your delivery after this period, please contact firstname.lastname@example.org or call 1300 157 881.
All rewards are inclusive of GST and delivery within Australia.
The Wishlist is where you can save your favourite rewards. Items added to your list can then be easily accessed for when you want to redeem them.
You can use your available points balance to redeem a reward, or use points + payment which is made by a credit or visa debit card or a full credit/debit card payment.
You can pay for the remaining balance with a credit or debit card.
You can only make a donation using you points on rslrewards.com.au. If you would like to contribute more through a payment you can go to the Poppy Appeal website: poppyappeal.com.au or the ANZAC Appeal website: anzacappeal.com.au to do so.
Whilst every endeavour will be made to deliver your reward as soon as possible, please allow 6-8 weeks for physical delivery of reward items. If you have renewed your RSL membership or made a contribution to an Appeal, this will be done automatically.
All rewards ordered by Friday 7th December 2018 are guaranteed delivery before Christmas.
Delivery can only be made to a physical address within Australia. We cannot deliver to PO Box’s or international addresses.
No reward returns are accepted for change of mind.
If you have received the incorrect item or damaged stock, please contact the RSL Rewards Customer service team within 14 days of receiving your order on 1300 157 881 or at email@example.com. We will then arrange to exchange incorrect items or replace damaged / faulty stock.
Unless otherwise specified by RSL Victoria, any unused points will automatically expire:
a) on membership lapsing due to renewal fee not paid by its due date (31st January) or
b) on cancellation of membership