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Registration and login
How do I register to access RSL Rewards?

If you are a financial RSL member in Victoria you are automatically an RSL Rewards member. You need your RSL membership number to login along with your date of birth. Your membership number can be found on your RSL card.

Following your initial login, you will need to update your contact information, including email address and password. This updated information is then to be used for all future logins.

Nominated passwords must be a minimum of 6 characters with 1 number and 1 special character.

Once you have updated your details and created a password, you will then be sent an email confirm your email is correct. You need to click the link within this email to complete your registration and enable your online account.


Login Issues

User Accounts are locked for 30 mins after 10 incorrect login attempts in 24-hour period. 


First Time Login

If you have trouble logging in the first time, first check that you have entered in your correct membership number and your date of birth in the correct format (e.g. DD/MM/YYYY). Membership numbers are 7 characters long. If you still cannot login, please contact your RSL Sub-branch to update your details.

Error Message at Login

If you receive the message ‘The RSL Rewards System is unavailable’ this is advising that we are currently experiencing a downtime issue and you will be unable to login. Please try again in another 2hrs.

If still unable after this time please contact the rewards team via 1300 157 881 (Monday to Friday, 9am-5pm AEST) or

Forgot Password?

Forgot your password? No problems just click ‘Forgot your password?’ on the login page and follow the steps to reset your password.


Are there different levels of reward access for RSL members?

No. Although there are a range of RSL memberships including Service, Affiliate, Community and Social, everyone who is an RSL member can access the RSL Rewards program at either participating Sub-Branches (56) or at  

Will points be automatically deducted and will I be able to see this next time I swipe at a kiosk?

Yes, points will update as you earn and use your points.

How do I edit my profile?

At your initial login, you will be asked to update your contact details. Should these change in the future, you can update your details by clicking ‘My Account’ in the top search bar. Once you have updated your details click ‘save’.

Will I be able to see what I have redeemed my points for (including items from the Rewards website) by swiping at the kiosk?

No. While the Kiosk will show when you have redeemed and the amount of points used it won’t show what rewards your points have been redeemed on. You will be able to see your order history on the website.

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How long will it take to receive my rewards order?

As soon as you place your reward redemption you will receive an order confirmation via email. Deliveries can take approx. 6-8 weeks. If you have not received your delivery after this period, please contact or call 1300 157 881.

Are reward points or prices inclusive of GST and delivery?

All rewards are inclusive of GST and delivery within Australia.

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Will my order be affected by COVID-19

Due to the evolving situation surrounding COVID-19 our delivery partners are experiencing slight delays, so your order may take a little longer to reach you. Our transit partners have also introduced new protocols and will no longer require signatures for the majority of deliveries.

Need help? Our customer service team are here to assist with any queries and can be contacted at

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Payment and invoicing
How can I order my chosen reward(s)?

You can use your available points balance to redeem a reward, or use points + payment which is made by a credit or visa debit card or a full credit/debit card payment.  

What if I don’t have enough points to purchase the product that I want?

You can pay for the remaining balance with a credit or debit card.

How can I donate to the RSL?

You can only make a donation using you points on If you would like to contribute more through a payment you can go to the Poppy Appeal website: or the ANZAC Appeal website: to do so.

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How long will it take to receive my reward?

Whilst every endeavour will be made to deliver your reward as soon as possible, please allow 6-8 weeks for physical delivery of reward items. If you have renewed your RSL membership or made a contribution to an Appeal, this will be done automatically.

Will I receive my reward before Christmas?

Our standard delivery time is 6-8 weeks but we will endeavour to have rewards ordered by November 15, 2020 delivered before Christmas.  

Delivery times vary based on location.

Can I get my order delivered to a home or to my PO Box?

Delivery can only be made to a physical address within Australia. We cannot deliver to PO Box’s or international addresses.

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Can I change my mind & return my reward?

No reward returns are accepted for change of mind.

I have received incorrect/ damaged stock

If you have received the incorrect item or damaged stock, please contact the RSL Rewards Customer service team within 14 days of receiving your order on 1300 157 881 or at We will then arrange to exchange incorrect items or replace damaged / faulty stock.

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When will my points expire?

Unless otherwise specified by RSL Victoria, any unused points will automatically expire:

a) on membership lapsing due to renewal fee not paid by its due date (31st January) or

b) on cancellation of membership

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Promo Codes
How can I use a promo code?

Promo codes can be entered via the Shopping Cart. 

Complete the shipping details and click ‘Continue Checkout.’ Type your promo code in the section that says ‘Got a promo code?’ Click Apply.

If your promo code won't apply to your cart or you receive an error message, please check you have spelt it correctly and that eligible product/s are in your cart.

Gift Cards, Membership Renewals and Appeal donations are excluded.

Terms and conditions apply to promo codes. Please check promotion terms and conditions for full details.

Please note promo codes cannot be applied once you have placed your order.

Birthday Offer

When you log in at any time during your birthday month, a pop-up will appear providing you with a promo code to add at check-out.

Just click 'apply now' in the pop-up box or copy the code and add it to the promo code box at the payment stage of checkout.

Even if your birthday is on the 30th or 31st of a certain month, your birthday pop-up will appear from the first day of that month.

If you accidentally close out of the pop-up without clicking 'apply now' or taking note of the code don't worry, just log back out and in for the pop-up to come up again. The pop-up will come up at each login during your birthday month until it is applied at checkout or your birthday month ends.

Your code can only be used once and the code will be deactivated at the beginning of the new month. 

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Terms & Conditions
Where can I find terms and conditions or the privacy policy for this site?

For the latest Program Terms and Conditions click here

For the latest Program Privacy Policy click here

For the latest Promotions Terms & Conditions click here

For a list of participating RSL Sub-Branches in RSL Rewards click here

For RSL Rewards Plus Terms and Conditions click here

For RSL Rewards Member Survey Terms & Conditions click here


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