If you are a financial RSL member in Victoria you are automatically an RSL Rewards member. You need your RSL membership number to login along with your date of birth. Your membership number can be found on your RSL card.
Following your initial login, you will need to update your contact information, including email address and password. This updated information is then to be used for all future logins.
Nominated passwords must be a minimum of 6 characters with 1 number and 1 special character.
Once you have updated your details and created a password, you will then be sent an email confirm your email is correct. You need to click the link within this email to complete your registration and enable your online account.
User Accounts are locked for 30 mins after 10 incorrect login attempts in 24-hour period.
First Time Login
If you have trouble logging in the first time, first check that you have entered in your correct membership number and your date of birth in the correct format (e.g. DD/MM/YYYY). Membership numbers are 7 characters long. If you still cannot login, please contact your RSL Sub-branch to update your details.
Error Message at Login
If you receive the message ‘The RSL Rewards System is unavailable’ this is advising that we are currently experiencing a downtime issue and you will be unable to login. Please try again in another 2hrs.
If still unable after this time please contact the rewards team via 1300 157 881 (Monday to Friday, 9am-5pm AEST) or firstname.lastname@example.org
Forgot your password? No problems just click ‘Forgot your password?’ on the login page and follow the steps to reset your password.
No. Although there are a range of RSL memberships including Service, Affiliate, Community and Social, everyone who is an RSL member can access the RSL Rewards program at either participating Sub-Branches (56) or at rslrewards.com.au.
Yes, points will update as you earn and use your points.
At your initial login, you will be asked to update your contact details. Should these change in the future, you can update your details by clicking ‘My Account’ in the top search bar. Once you have updated your details click ‘save’.
No. While the Kiosk will show when you have redeemed and the amount of points used it won’t show what rewards your points have been redeemed on. You will be able to see your order history on the website.
As soon as you place your reward redemption you will receive an order confirmation via email. Deliveries can take approx. 6-8 weeks. If you have not received your delivery after this period, please contact email@example.com or call 1300 157 881.
All rewards are inclusive of GST and delivery within Australia.
Due to the evolving situation surrounding COVID-19 our delivery partners are experiencing slight delays, so your order may take a little longer to reach you. Our transit partners have also introduced new protocols and will no longer require signatures for the majority of deliveries.
Need help? Our customer service team are here to assist with any queries and can be contacted at firstname.lastname@example.org
You can use your available points balance to redeem a reward, or use points + payment which is made by a credit or visa debit card or a full credit/debit card payment.
You can pay for the remaining balance with a credit or debit card.
You can only make a donation using you points on rslrewards.com.au. If you would like to contribute more through a payment you can go to the Poppy Appeal website: poppyappeal.com.au or the ANZAC Appeal website: anzacappeal.com.au to do so.
Whilst every endeavour will be made to deliver your reward as soon as possible, please allow 6-8 weeks for physical delivery of reward items. If you have renewed your RSL membership or made a contribution to an Appeal, this will be done automatically.
Our standard delivery time is 6-8 weeks but we will endeavour to have rewards ordered by Sunday 8th December 2019 delivered before Christmas.
Delivery times vary based on location.
Delivery can only be made to a physical address within Australia. We cannot deliver to PO Box’s or international addresses.
No reward returns are accepted for change of mind.
If you have received the incorrect item or damaged stock, please contact the RSL Rewards Customer service team within 14 days of receiving your order on 1300 157 881 or at email@example.com. We will then arrange to exchange incorrect items or replace damaged / faulty stock.
Unless otherwise specified by RSL Victoria, any unused points will automatically expire:
a) on membership lapsing due to renewal fee not paid by its due date (31st January) or
b) on cancellation of membership
Promo codes can be entered via the Shopping Cart.
Complete the shipping details and click ‘Continue Checkout.’ Type your promo code in the section that says ‘Got a promo code?’ Click Apply.
If your promo code won't apply to your cart or you receive an error message, please check you have spelt it correctly and that eligible product/s are in your cart.
Gift Cards, Membership Renewals and Appeal donations are excluded.
Terms and conditions apply to promo codes. Please check promotion terms and conditions for full details.
Please note promo codes cannot be applied once you have placed your order.
When you log in at any time during your birthday month, a pop-up will appear providing you with a promo code to add at check-out.
Just click 'apply now' in the pop-up box or copy the code and add it to the promo code box at the payment stage of checkout.
Even if your birthday is on the 30th or 31st of a certain month, your birthday pop-up will appear from the first day of that month.
If you accidentally close out of the pop-up without clicking 'apply now' or taking note of the code don't worry, just log back out and in for the pop-up to come up again. The pop-up will come up at each login during your birthday month until it is applied at checkout or your birthday month ends.
Your code can only be used once and the code will be deactivated at the beginning of the new month.